Themed Training

In addition to our other training, we provide special themed training for Leadership and Management development. Our themed training is hands-on, interactive, and a learning experience that is enjoyable, memorable and rewarding.

From a practical case study of an Antarctic explorer ( Sir Ernest Shackleton) and leader who triumphed by putting people first and striving for the seemingly impossible, to team building exercise that takes place in the kitchens! We can take you on a voyage towards the moon in The “Apollo 13 Mission business case”, or look at “Inspirational Business Lessons from the World’s Top Sports Organizations” in “Peak Performing Organizational” Theory ( PPO).

Ever wonder how some companies manage to out perform others? A specially endorsed seminar for Richard featuring Singapore Airlines, will provide insights into a simple but intriguing question: How has SIA managed to outperform other flag carriers for decades in an industry where it is notoriously difficult to succeed consistently? Or you can hear “Conversations with Leaders”, filmed interviews with Jan Carlzon, former CEO of SAS, and Ruud Lubbers, the former Prime Minister of The Netherlands. A learning experience that will provide insights into leadership, teamwork, communication, creativity, customer service, determination and other disciplines that are required in management today.

Of course not to forget “ Moments of Truth”, to discover what makes service truly remarkable? Great service is not an event, it is a process that requires active, willing and competent participation of all employees. The contacts with the customer or “Moments of Truth” will ultimately determine whether a company will succeed or fail as a company. They are the special moments when we must prove to our customers that your company is the best alternative with whom to do business.

All these themes incorporate exercises, multi-media, group and class discussions plus case studies on: Leadership, Team Building, Communication, Decision Making, Conflict resolution, and Motivational Techniques, etc. Each theme training addressees similar and unique competencies as applicable, that lead to skills learning or enhancement.

“Shackleton’s Way: Leadership Lessons from the Unique Antarctic Explorer

“Shackleton’s Way” is a fascinating and practical case study of a leader who
triumphed by putting people first and striving for the seemingly impossible. Twenty-eight ordinary-turned-extraordinary men, led by Shackleton’s example, survived nearly two years of unimaginable hardship at the end of the Earth. It is an inspirational tale about unleashing strengths in individuals that they never knew they had in order to achieve goals. This story of exploration and leadership theme incorporates exercises, group and class discussions plus case studies on: Leadership, Team Building, Communication, Decision Making, Conflict resolution, and Motivational Techniques.

The course is an endorsed program to Richard Coles from the author of a best selling book on the subject. This multi media, highly interactive and appealing training course is offered from 90 minutes to a two day program depending on needs. Historic film and pictures to be shown along with clips of a recent motion picture on the story. An interview with the author is a feature. It has been run for business luncheon groups, teams, hotels, airlines, sales conferences, motivational experiences, management teams, CEO’s and Managers, and even MBA classes, etc. This provides a solid learning experience that will result in leadership skills application in the work place.

“Peak Performance

An interactive seminar endorsed to Richard by the authors of the book “Peak Performance.” “Inspirational Business Lessons from the World’s Top Sports Organizations”. By studying the organizations’ very different stories and the elite theory of Peak Performing Organizations, we will identify consistent practices for nurturing peak performance. You will take away lessons that can be applied to all organizations to achieve sustained success.

From half day to two days, this course includes case studies, exercises, classroom discussions and the introduction of new theory such as the “PPO Theory”. Cricket is the main theme but many sports are included. It incorporates the dimensions of sports teams that can lead to success in our organizations.  Materials are based on the consistent success of the Australian Cricket team, Bayern Munich football team, New Zealand Rugby, and other top performing sport organizations.

Former New Zealand Cricket Captain and Manager (now ICC Referee) Jeff Crowe contributed interesting material and insights to this seminar. Included are interviews with Jeff, former Australian Captain Steve Waugh, among others. This event has been run with Jeff Crowe for worldwide sales and service conferences, for management meeting training content, organizational teams, business units, etc. By studying the organizations’ very different stories and the elite theory of Peak Performing Organizations, we will identify consistent practices for nurturing peak performance. You will take away lessons that can be applied to all organizations to achieve sustained success.

“Moments of Truth” – A Customer Service Story

What makes service truly remarkable? Great service is not an event, it is a process that requires active, willing and competent participation of all employees. The contacts with the customer or “Moments of Truth” will ultimately determine whether a company will succeed or fail as a company. They are the special moments when we must prove to our customers that your company is the best alternative with whom to do business.

This unique Customer Service training course is endorsed for Richard Coles by Jan Carlzon of Stockholm, Sweden. The course includes interviews with Jan Carlzon, former CEO of Scandinavian Airlines, and CEO of three other companies in his career. Discussions and exercises based on his famous book, “Moment of Truth”.  His method of management and his customer service experiences will be examined. With strong customer service themes we include discussions, case studies, exercises and roles. The book is included in the course materials, and the course is ideally run over two days for customer service teams but is equally suitable for management teams. Participants will leave this course with a model or blueprint for excellent customer service that they can apply to the workplace.

“The Music Paradigm”

Music and general organizational theme which includes participation from an audience of CEO’s and managers on video. Subjects incorporated are communication, decision making, team work, leadership, etc. Lessons evolve around a symphony orchestra and its’ parallels with an organization. This a unique and educational concept on many fronts, with exercises, discussions and case studies included. It has been run for sales conferences, management meetings and short team meeting interludes. Duration can be from 90 mins to a full day. “The Music Paradigm” uses a symphony orchestra as a metaphor for any dynamic organization, particularly one dealing with a period of exceptional challenge or change. Seminar helps to illustrate key qualities, reactions, and practices of high performing business teams-strategically designed to be in line with the needs and challenges of the executives and their organizations. The session provides a highly memorable group experience that generates fresh insights long after the meeting is over.

“Conversations with Leaders”

Filmed interviews with Jan Carlzon,  former CEO of SAS, and Ruud Lubbers – former Prime Minister of The Netherlands. A learning experience that will provide insights into leadership, teamwork, communication, creativity, customer service, determination and other disciplines that are required in management today.

More names to be added at a later date. Group discussions and exercises are incorporated in the training and interviews. Duration of course can be from two hours to a half or full day, and is also suitable for interludes in management meetings or retreats. All these noted leaders share their successes, but most importantly, tell us what it takes to be successful with teams.

“Management Principles in the Kitchen”

A team building exercise that takes place in the kitchens! A training program that brings together a number of managers, preferably 6 on each team, and instructs them to cook or create as many dishes as they can with the same food ingredients provided for each team. After 90 minutes of team cooking, we judge and eat results! Richard Coles will debrief the efforts and builds the learning lessons. Typically we learn about leadership, time management, team work, innovation, conflict resolution, decision making, etc. Can be run in a half day team event.

The “Apollo 13 Mission business case”

Incorporating problem solving, decision making, conflict resolution, innovation, leadership and teamwork. “Houston, we’ve got a problem.”  These famous words, spoken by astronaut Jim Lovell from space in April 1970, launched a famous public demonstration of solution-finding.

“Flying High” in a Competitive Industry: Secrets of the World’s Leading Airline.

How do some airlines manage to outperform other carriers for decades in an industry where it is notoriously difficult to succeed consistently? An endorsed seminar for Rick Coles by the authors of the book Flying High in a Competitive Industry.

Singapore Airlines (SIA) is widely acknowledged as one of the world’s leading airlines, if not the best airline, globally. This seminar based on the book provides insights into a simple but intriguing question: How has SIA managed to outperform other flag carriers for decades in an industry where it is notoriously difficult to succeed consistently?
Flying High in a Competitive Industry begins with an analysis of the airline industry and its key trends, moving on to a broad outline of SIA’s strategic drivers of success. Empirical research was conducted at SIA to gain a deeper understanding of its strategy, core competencies and internal organisation, innovation processes and human resource practices, in order to instill strategy lessons that can conform to the strategies of any organisation competing in intensely competitive industries.
This seminar as the book, ends with some strategic lessons that apply to any organisation that aims to achieve sustainable success in hypercompetitive markets.

Singapore Airlines Article:

Excerpts from the book, Flying High in a Competitive Environment: Secrets of the World’s Leading Airline, with kind permission from the authors: