List of Courses Offered
Note:
- Three levels possible: Junior / Middle Management / Senior Management
- Tailored and directed exactly to needs of clients
- The following courses can be combined and blended as required. E.g. “Moments Of Truth”- Customer Service with Retaining Customers. ( #12 with #36)
01. Powerful Presentations Skills
02. Communicating for Success
03. “ As Time Goes By” – Time Management
04. Stress Management and Improve Productivity
05. A Driving Sales Force – A Bestseller
06. Lets go to Market – Marketing
07. Powerful Phone Skills – Two Days
08. Phone Power – A One Day Course
09. Excelling in Sales
10. Complaint Handling – An Opportunity
11. Managing Performance to Increase Performance
12. Moments Of Truth – Customer Service
13. Obtaining and then Retaining Customers – A Smart Strategy
14. Supervisory Skills – The Whole Manager
15. Coaching Skills that Make a Difference
16. Leadership Skills- ‘The Leaders Journey’
17. Team Building as Together Each Achieves More
18. Team Working For Success
19. Team Building Towards Peak Performing Teams
20. Strategic Thinking & Planning – The Competitive Advantage
21. Creative Problem Solving
22. Decision Making – To ADD Value
23. Creative Thinking – The Differentiator
24. Motivational Skills That Make A Difference
25. Negotiation Skills – ‘Seal The Deal’
26. Change and Leading Change – Nothing Stays the Same!
27. Delegation for Results
28. Conflict Resolution to Strengthen the Team
29. Masterful Meetings Management
30. Train the Trainer
31. Managing The Manager – Secretarial Skills
32. Project Management basics
33. Effective Business Writing
34. Group Decision Making Strategies for Leaders
35. How to Deliver a Winning Business Pitch!
36. Retaining Customers – “Keep The Customer!”
37. Planning Skills – “Failing to Plan is planning to fail!”
38. Goals setting – Giving Directions
And others.