Leadership Photos

Photos with great leaders and advocates of Customer Service.

Richard with Jan Carlzon

Jan Carlzon has been an inspirational voice for exceptional customer service. Our unique Customer Service training course is endorsed for Richard Coles by Jan Carlzon of Stockholm, Sweden. The course includes interviews with Jan Carlzon, former CEO of Scandinavian Airlines, and CEO of three other companies in his career. Based on his famous book, “Moment of Truth”, his method of management and his customer service experiences will be examined.

Richard with Ruud Lubbers

Former Prime Minster of Netherlands Ruud Lubbers talking to Rick about Leadership