Another interview with Rick on Malaysia’s Radio BFM, this time discussing Customer Service: Moments of Truth.
https://www.bfm.my/2011-07-28-raise-your-game-rick-coles.html
Rick is interviewed on BFM Radio Malaysia on the leadership skills of Arctic explorer Sir. Ernest Shackleton.
https://www.bfm.my/raise-your-game-rick-coles-leadership-ernest-shackleton.html