With 35 years in the Travel Industry, Rick is well qualified to deliver travel industry specific customer service training. This includes airlines, hotels, travel agents, tourism authorities, and industry as a whole.
See “Moments of Truth” in the Customer Service section as an example of this type of training. Obviously Rick can tailor the training specifically to you needs.
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Rick has been involved in coaching, both one-on-one and small groups. He has worked with employees ranging from entry level to managing directors and CEO.
The subjects most requested for coaching are:
For Presentation Skills we typically scheduled 5/6 meetings of 3 or 4 hours each. Once the presentations have reached desired level, we have reached our objective.
Contact Rick for further information.
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The Shackleton leadership story can be delivered as a key note talk at conventions, conferences, team meetings, regional sales meetings, management meetings, symposiums, etc. It is also been presented by Rick at business and luncheon clubs. His 20 to 30 min overview is popular, as is the 1 to 2 days interactive version. He was one of the first in the world to use this story model of leadership with his first seminar in 2001.
For further information, view the “Shackleton Way” section of the website.