Archive for November, 2009

Besides COLES TRAINING offering training, presenting and consulting, Rick is also a facilitator. This is a different role but can really help drive change, decisions and plans, in your company.

• An example of recent facilitation assignments was helping a Real Estate Company formulate next years Vision, Mission, Objective, Goals.
• Another example was facilitating a sales team brainstorm new sales ideas.
• A further example was helping interdepartmental communication flows.

Facilitating is where people address difficult issues creatively and collaboratively achieving break through results.  Rick’s job is to make the process easier. He helps the group make their decisions, and to be more efficient and effective. He promotes communication. Keeps the group focus on tasks and process.  He will guide and facilitate success. Call Rick to find out more.

Note: “Facilitation tips for Managers “is also a full day course.

In these tougher times training needs should NOT be delayed or cancelled.  Now is actually the time to keep your staff Capital high.

Let’s take customer service as an example.

Reducing or shelving your training budget will delay any progress and improvements in your customer service initiatives. Therefore you are delaying customer satisfaction, loyalty, and retention. In other words you are losing money when you delay training.

Read the “Now is the Time for Training” article in the Articles section under Media for more in depth coverage of this topic by Rick.

Contact COLES TRAINING to discuss innovative methods of meeting your training needs economically and in timely manner.